Policies & Procedures Manual, Process Flow Charts, Work Models Development

Brief about this project

This project involved designing a policies and procedures manual for an auto repair organization aimed at enhancing organizational efficiency and ensuring high-quality services for customers. The project included analyzing the organization's operational processes, studying best practices in the auto repair sector, and developing a comprehensive manual that includes key policies such as quality and occupational safety, along with detailed work procedures covering all stages of the process, from vehicle reception and diagnosis to delivery to the customer. This manual contributed to standardizing operations, reducing errors, and improving the customer experience, reflecting the organization’s commitment to professionalism and quality in its services.

Project's Objectives

1. Design the policies and procedures manual.
2. Code the policies and procedures according to excellence models.
3. Design process flow charts.
4. Develop and design work models.